Renewals Specialist

Berlin, Germany

About the Role

The Qt Company is helping companies to build next generation solutions that change the world in which we work and live, from electronic cars, fast food ordering kiosks, smart appliances and to medical devices that save lives. This is only a small fraction of innovated products companies are building with Qt.

At Qt, we work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products and solutions, and we live for our customers. You could say we are customer obsessed. As we all have high expectations with our work, a career at Qt means challenging yourself to always be better.

As a member of the EMEA Customer Success team your key focus will be to help Qt’s customers realize business value through effective consulting of our products and services, specifically license support and maintenance renewal as well as subscription conversion. You will serve as the customer’s point of contact for their license base and be responsible for aligning internal resources to ensure a superior customer experience.

Job Responsibilities:

  • Manage your own customer pool successfully
  • Communicate closely and regularly with your customers through online meetings, via phone and email
  • Consult customers on renewing the support and maintenance for their license base
  • Advise customers on Qt’s subscription model by promoting dedicated programs
  • Discover potential license expansions to refer up- and cross selling opportunities to Account Managers
  • Interact closely with Account Managers to align on customer strategies and coordinate customer facing communication
  • Utilize CRM (Salesforce) to manage your business book and document your progress of your customer engagements

Experience:

  • Academic or similar degree in Business
  • 2+ years of relevant experience in Account Management, Customer Success or Sales required, preferably in the technology industry
  • Experience with Salesforce is a definite plus

Personal qualities:

  • Strong critical and analytical thinking
  • Very good communication and presentation skills
  • Independent and confident workstyle
  • Eager to learn and improve skillset
  • Excellent verbal and written skills in English and German
  • Other languages such as Italian, Spanish, French, Swedish or Finnish are a plus

The role is based in Germany and is in the Customer Success Team.

Be yourself at Qt

At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disabilities, and any other factors. We have an unique product, but our people make us exceptional. We strongly encourage people from all groups to apply – we welcome you as you are.

About Qt:

Qt Group (Nasdaq Helsinki: QTCOM) is a global software company with a strong presence in more than 70 industries and is the leading independent technology behind millions of devices and applications. Qt is used by major global companies and developers worldwide, and the technology enables its customers to deliver exceptional user experiences and advance their digital transformation initiatives. The company's net sales in year 2020 totaled about 80 MEUR and it employs some 450 people. 

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