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About the Role
The Qt Company is helping companies to build next-generation solutions that change the world in which we work and live, from electronic cars, fast food ordering kiosks, smart appliances and to medical devices that save lives. This is only a small fraction of innovative products companies are building with Qt.
We are looking for a Renewals Specialist to join our EMEA Customer Success team. Your key focus will be to help Qt’s customers realize business value through effective consulting of our products and services, specifically license support and maintenance renewal as well as subscription conversion. You will serve as the customer’s point of contact for their license base and be responsible for aligning internal resources to ensure a superior customer experience.
The role is based in our headquarters located in Keilaniemi (Espoo, Finland) or in Oulu, Finland.
Your work at Qt
- Managing your own customer pool successfully
- Communicating closely and regularly with your customers through online meetings, via phone and email
- Consulting customers on renewing the support and maintenance for their license base
- Advising customers on Qt’s subscription model by promoting dedicated programs
- Discovering potential license expansions to refer up- and cross-selling opportunities to account managers
- Interacting closely with account managers to align on customer strategies and coordinate customer-facing communication
- Utilizing CRM (Salesforce) to manage your business book and document the progress of your customer engagements
Experience
- Academic or similar degree in Business
- 2+ years of relevant experience in Account Management, Customer Success, or Sales – preferably in the technology industry
- Experience with Salesforce is a definite plus
Personal qualities
- Strong critical and analytical thinking
- Very good communication and presentation skills
- Independent and confident workstyle
- Eager to learn and improve skillset
- Excellent verbal and written skills in English
Why join Qt
- Be part of a dynamic, international team with talented and skilled professionals from all around the world
- Work-life balance matters: hybrid working model and flexible hours
- Comprehensive occupational health care plan with health insurance
- Lunch & commuting benefit + yearly wellbeing budget that you can use for sports, culture, dental care, and other wellbeing
- Bicycle benefit
- Ergonomic equipment and supportive tools
Be yourself at Qt
At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disabilities, and any other factors. We have a unique product, but our people make us exceptional. We strongly encourage people from all groups to apply – we welcome you as you are.
Qt Group (Nasdaq Helsinki: QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment.
Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, and employs almost 700 people globally. To learn more, visit www.qt.io/.