Manager, Professional Services, Korea

About the Job

We are seeking a software expert to lead the Professional Services team in Korea. As the manager of a group of developers, you will create an inspiring team environment, foster open and engaging communication, and support the team in achieving their goals. Your responsibilities will include leading and motivating team members, representing the team to other functions in the company and customers, and actively contributing to development work. This role requires a focus on building a strong team culture, supporting the team in achieving their goals, and fostering skill growth. Additionally, you will dedicate time to technical tasks.

You will

• Collaborate with the Project Manager to successfully complete projects, meet revenue targets, and deliver business outcomes while ensuring high levels of customer satisfaction.
• Work with the Professional Services Director to establish and manage goals and responsibilities for Professional Services Engineers.
• Work alongside the Project Manager to propose, scope, and price professional services Statements of Work, and oversee a sales team.
• Assist in developing thought leadership, event-specific, and customer-facing presentations.
• Provide hands-on technical preparation and presentation work for key accounts to demonstrate the value of professional services.
• Ensure Professional Services Engineers exceed corporate expectations by achieving billable utilization targets, as well as demonstrating strong core knowledge, communication, and execution skills.
• Set and maintain high standards for team member expectations and empower the team to meet them.
• Encourage continuous learning and growth among team members to become trusted advisors to clients.
• Monitor team performance, offer timely feedback, and provide development assistance as needed.
• Manage resource assignments and staffing levels, including recruitment as necessary.
• Identify and implement process and tool improvements based on experience leading teams of project managers and PS engineers supporting external customers.
• Provide leadership and guidance to coach, motivate, and lead services team members toward optimal performance and career development.

About You

The Manager, Professional Services role requires a high level of technical expertise, as the individual will need to understand and actively participate in the day-to-day activities of Professional Services Engineers while also managing the team. Additional requirements for this role include:

• Ensure service delivery model prioritizes quality, cost-effective delivery, and customer success outcomes.
• Stay knowledgeable and up-to-date on company products.
• Extensive experience and advanced insight into embedded development.
• Proven ability to provide and receive positive and constructive feedback.
• Adaptability to environmental changes and reflection on both successes and failures.
• Fluent verbal and written communication skills in English and Korean are required.
• Previous leadership experience is preferred.
• Demonstrated ability to collaborate with other managers and execute strategies effectively.
• Established track record in software/technology sales, consulting, and management.
• Ability to think strategically about business, products, and technical challenges.

What We Offer

• A friendly, diverse, and sociable workplace
• Great colleagues from all over the world

Be yourself at Qt

At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disabilities, and any other factors. We have unique products, but our people make us exceptional. We strongly encourage people from all groups to apply – we welcome you as you are.

We would like to know more about you. Tell us about your skills, strengths, and knowledge, but even more importantly about yourself.

About Qt

Qt Group (Nasdaq Helsinki: QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment.

Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, and employs almost 700 people globally. To learn more, visit www.qt.io

We give equal opportunities for personal growth and career development, regardless of gender, age, ethnicity, disabilities, nationality, sexual orientation, religious beliefs, political affiliations, marital or economic status, or position within the company.