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Renewals & Customer Success Manager

Santa Clara, USA

About the Role

The Renewals & Customer Success Manager will develop and build long term customer relationships, drive adoption of Qt solutions, team with Account Executives and provide customers with best in service and support.

This position will manage the Renewal Sales Team, support the customer renewal process, develop the overall Renewals and Customer Success strategy including the transition of customers with Perpetual licenses to Term base licenses.

Job Responsibilities:

  • Lead the Renewals Team
  • Develop/manage the renewals process to maximize revenue growth and achieve sales/revenue goals
  • Manage key performance metrics and dashboards that support the Renewals team that will focus on customer success and account planning
  • Establish effective analysis of trends and performance to identify greater efficiencies
  • Lead cross functional initiative and collaborate with Sales, Marketing, Product Management and Finance
  • Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads
  • Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
  • Function as the voice of the customer and provide internal feedback on how Qt can better serve our business and enterprise customers
  • Help drive customer references, referrals and case studies and identify account growth opportunities
  • Focus efforts on driving user adoption and high retention across accounts as to ensure customers are getting the most value from Qt’s solutions.

Skills Required:

  • Professionalism and confidence to work closely across the business, both internally and externally
  • Strong financial/analytical background with an operational mindset
  • Demonstrated focus on execution against desired outcomes
  • Strong empathy for customers and passion for growing revenue
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Ability to adapt, overcome objections, and learn complex solutions
  • Create new business opportunities through in-depth conversations and relationship building
  • Consistent and documented track record for achieving monthly/quarterly/annual target metrics

Experience:

  • Bachelor’s degree and 10+ years relevant work experience in Account Management and Managing Renewals and Customer Success
  • A strong understanding of enterprise software selling process preferred
  • Experience in supporting a rapidly growing sales organization within the technology sector
  • Demonstrated ability to develop relationships across a wide variety of roles within an account
  • Strong work ethic, attention to detail and ability to work independently
  • Excellent organizational skills and attention to detail; ability to manage multiple priorities and tasks simultaneously
  • SFDC experience
  • Strong Executive presence and presentation skills
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