Online Purchases and Payments

  • 10.14. How Do I Upgrade my Qt for Small Business Subscription?

    You can Upgrade Your plan as a self-service in your Qt Account Portal payments page, by clicking the necessary license shown in the Upcoming Payments section. Or contact us, and we’ll assist you.

  • 4.1. When will my credit card be charged?

    Your credit card will be charged immediately after purchase.

  • 4.10. What are the payment options?

    In the Webshop and Marketplace, we accept Visa, MasterCard, and American Express for payments in USD. 

    In addition, Webshop customers can also use the direct debit payment method. For customers with bank accounts located in the US, we provide payment via ACH. To collect the payment with SEPA (IBAN) direct debit payment, customers would need a registered bank account in the following countries:

    • Austria
    • Belgium
    • Cyprus
    • Estonia
    • France
    • Germany
    • Ireland
    • Italy
    • Latvia
    • Luxembourg
    • Malta
    • Monaco
    • Netherlands
    • Portugal
    • San Marino
    • Slovenia
    • Spain
  • 4.11. Why can’t I make purchase even if I have an accepted card?

    It may be that the card issuer does not allow recurring payments or that internet payments are disabled. Please contact us if you have any problems with your payments.

  • 4.12. Which currencies are supported?

    USD and EUR. While Credit Card and ACH payment schemes can only collect payments in USD, and the SEPA scheme can only collect payments in EUR.

  • 4.13. How do you manage EU VAT (Value Added Tax)?

    Companies in the EU will pay 0% if they provide a valid company VAT number that can be validated during the purchase process. In Finland ,companies pay 24% VAT, but they can claim the 24% tax fee via Finnish tax officials. Otherwise buyers must pay 24% VAT due to EU taxation. After purchasing, customers will receive a receipt to be presented to the tax authorities. Please note that the VAT number must be entered without spaces or punctuation and with country code.

    Customers in non-EU countries don’t have to pay VAT.

  • 4.14. Why does my VAT number not validate?

    The EU-provided interface may be unreachable and therefore the VAT number cannot be validated.

    The data in EU provided information may be incorrect and your number is not there or is incorrect. In this case it might be a good idea to contact your local tax authority.

    You can claim the 24% tax fee via your own tax officials.

  • 4.15. How is my order delivered?

    Once your Qt WebShop purchase is complete, you will receive a welcome email with information about your Qt Account. You can begin your download via the Qt Account, where you will also be able to get updates and log support cases.

    After your Qt Marketplace purchase, you will receive the installation instructions via email. 

  • 4.16. Can I use support services during the start-for free period?

    Yes. Qt Support services are available via Qt Account Portal.

  • 4.17. Is it secure to provide Credit Card details in Qt web shop?

    Our payment system is PCI-DSS Level 1 compliant, and is recognized on the Visa Global Registry of Service Providers. We meet or exceed all industry-standard payment security practices to protect you and your customers.

  • 4.18. What is PCI-DSS?

    The Payment Card Industry Data Security Standard (PCI-DSS) provides a framework for developing a robust security process for credit card transactions. Any merchant or merchant service provider accepting, transmitting, and/or storing cardholder data must be PCI compliant.

  • 4.3. How do I cancel my subscription?

    You can cancel your Qt commercial license subscriptions (e.g., Qt for Application Development, Qt for Small Business) in your Qt Account Portal payments page, by clicking the necessary license shown in the Upcoming Payments section.
    The subscriptions for modules purchased at the Qt Marketplace can be canceled in your Qt Marketplace Account under Manage Subscription.

  • 4.4. How do I change my subscription plan?

    You can upgrade your plan to a longer-term as a self-service in your Qt Account Portal payments page by clicking the necessary license shown in the Upcoming Payments section.

    You can convert to a shorter-term plan at the end of the current term by contacting us.

  • 4.6. How do I enter my VAT (Value Added Tax) number?

    You can enter your VAT number and your Company Name either at the checkout in the Qt WebShop or your Qt Marketplace Account.

  • 4.7. How do I change my billing details?

    You can change your billing details (e.g. credit card number) from Qt Account Portal payments page or Qt Marketplace Account.

  • 4.8. How do I change my subscription quantity?

    You can modify your Qt commercial license subscriptions (e.g., Qt for Application Development, Qt for Small Business) in your Qt Account Portal payments page, by clicking the necessary license shown in the Upcoming Payments section.

  • 4.9. Where can I see my current subscription status?

    Please log in to your Qt Account or check your Qt Marketplace Account under Manage Subscription.

  • Can I cancel my subscription at any time?

    You can cancel your subscription at any time, this will stop the auto-renewal of your subscription and your license will be terminated at the end of your current term. For logistical reasons there is a 30 day cancel period before the end of your term, i.e., you need to cancel no later than 30 days before the expiry of your subscription. If you cancel the subscription less than 30 days before expiry, then your subscription will be automatically renewed for the next term.