Subscription

  • 1. What is a subscription license?

    Customers can purchase subscription licenses for various time periods, and are entitled to use the software during the agreed upon time period. The subscription payment includes software licenses, access to support services, and new minor and maintenance versions of the software as they are released. When the subscription expires, the customer does not have access to use or distribute commercial software developed with Qt.

  • 10. What happens if I make a late payment?  Can I renew my Product Maintenance or my Subscription if it has expired?

    If your subscription expires, your access to Qt will be suspended after the subscription date. To re-subscribe at a later date, please contact your Renewal Representative. You can contact us through our Contact Us page.

  • 2. What is the difference between maintenance and subscription?

    Subscription licenses include the license itself as well as support and maintenance as part of the subscription fee. In other words, maintenance (access to both minor and maintenance releases) is included in the subscription.

  • 3. How do I renew my maintenance or subscription?

    You can renew your license(s) via credit card, a purchase order or auto-renew depending on your contract terms and conditions.

    Qt Renewal Representative will be in contact with your License Manager at the time of the renewal. Orders are to be placed by email to your Renewal Representative with a copy (cc'd) to invoice@qt.io. We will then renew your license(s) and send the invoice to you. 

    All fees and other charges payable hereunder are gross amounts but exclusive of any value-added tax, use tax, sales tax and other taxes, duties or tariffs (“Taxes”). Such applicable taxes shall be paid by licensee, or, where applicable, in lieu of payment of such taxes, licensees shall provide an exemption certificate to The Qt Company.

     

  • 4. If I don't convert to subscription, can I still use my perpetual license?

    Yes. If your Qt licenses are perpetual, you may continue to use the product in perpetuity after your Support and Maintenance expires. But you will no longer have access to Qt repositories, online installer, technical support, or software updates. 

  • 4.16. Can I use support services during the start-for-free period?

    Yes. Qt Support services are available via Qt Account Portal.

  • 5. When does my subscription expire?

    Subscription licenses expire on the contract anniversary date if you have not opted-in to auto-renewal. You will receive a notification from your renewal representative at least 60 days in advance of expiration.

  • 6. What is auto-renewal?

    Auto-renewal ensures continued access to your Qt products, technical support, and maintenance without interruption. 

    If your company requires you to issue a Purchase Order (PO) and reference this on your invoice to assure prompt payment, please contact your renewal specialist as soon as possible to ensure no interruptions to your license.

    Please note if you wish to cancel or opt out of auto-renew you must do so 30 days in advance of the license expiration date.

  • 7. Can I opt-out of auto-renewal?

    For direct sales customers, the contract with The Qt Company defines auto-renewal conditions and related notice periods if any. For online purchases, the auto-renewal notice of termination needs to be given no less than thirty (30) days before the expiry of the respective License Term.

  • 8. How do I pay via credit card?

    You can pay by credit card with the link provided in the renewal notification sent from your Renewal Representative. 

  • 9. What happens if my credit card is declined?

    We will charge your credit card 30 days before your renewal date. If your card is declined, we will send you an email notification with a link to your invoice page to make your renewal payment. If you do not make a payment before the renewal date, your licenses will expire.

  • Can I cancel my subscription at any time?

    You can cancel your subscription at any time, this will stop the auto-renewal of your subscription and your license will be terminated at the end of your current subscription term. For logistical reasons, there is a 30-day cancel period before the end of your term, i.e., you need to cancel no later than 30 days before the expiry of your subscription. If you cancel the subscription less than 30 days before expiry, then your subscription will be automatically renewed for the next term.