Field Application Engineer/Technical Support
Taipei, Taipei City, Taiwan
About Us
Our software and development tools help build products for cars, hospitals, factories, homes, and industries worldwide. We help engineers solve complex challenges and create technology people can depend on.
Rooted in Nordic values and trusted by innovators worldwide, we combine deep technical expertise with a culture of curiosity, craftsmanship, and collaboration. With decades of engineering experience and a shared passion for technical excellence, we're helping shape the future of software and embedded development.
We take pride in building tools for people who build the world around us.
About the Role
IAR is part of Qt Group, operating as an independent business focused on embedded software development. We provide software development tools that help engineers develop, debug, test, and secure embedded software for products across automotive, industrial automation, medical technology, and other industries.
As a Field Application Engineer/Technical Support (FAE/TS), you will be the technical driving force behind our business in Taiwan and Southeast Asia (including Australia and New Zealand), as part of a small team in Taipei.
You will take full ownership of your customers, from technical discovery and evaluation through to technical support, working side by side with Sales as a co-driver to turn customers’ embedded development challenges into business opportunities through a proactive, solution-based approach. Working closely with silicon partners, Marketing, and our global technical support team across EMEA, the US, and APAC, you will help customers get the most out of our tools.
What You’ll Do
- Own the technical side of the customer journey, from discovery and evaluation to technical support, including troubleshooting and deeper investigations into compiler behavior, optimization, and debugging.
- Partner with Sales to drive the technical win: understand customers’ embedded projects, toolchains, CI/CD setups, and compliance needs, and present solutions that address their technical and business challenges.
- Build strong relationships with engineers, R&D managers, and project leads to uncover core pain points and identify new business opportunities.
- Work with silicon partners and other ecosystem partners on joint webinars, seminars, and events that generate leads based on market need.
- Keep technical pipeline, evaluation status, and win/loss insights up to date, and act as the feedback loop between the field and IAR’s product teams.
- Collaborate with Marketing, Customer Success, and Product Management, localize technical content for the market, and share knowledge across the APAC FAE team.
What You Bring to the Table
- BSc degree in Computer Science, Electrical Engineering, Embedded Systems, or a related field, and 5+ years in a Field Application Engineer or similar technical pre-sales role.
- A solid background in embedded software development, with strong proficiency in C/C++ and familiarity with compilers, debuggers, CPU architectures (Arm, RISC-V), RTOS, and/or Linux.
- Experience with customer-facing technical engagements across all sales stages, in complex customer environments.
- Strong communication and presentation skills, with the ability to explain complex technology simply to different stakeholders and to guide commercially focused colleagues on technical topics.
- Proven ability to align technical priorities with business objectives.
- A proactive and independent approach, with the confidence to take initiative, ask questions, and drive projects forward without waiting for direction.
- International experience: 3+ years at an international or multicultural company, ideally including time living or studying abroad, and business-level English.
Bonus Points For...
- Knowledge of CI/CD for building and testing embedded software.
- Experience working with semiconductor vendors or other ecosystem partners and adapting your approach to different stakeholders and ways of working.
Build What Matters. Grow Where It Matters.
We believe work should support your life, not the other way around. That's why our benefits are designed to be flexible, inclusive, and meaningful across every stage of your journey. From wellbeing and growth to celebrating life's big (and small) moments, we invest in what matters to you, wherever you are.
- Flexibility You Can Count On
We offer hybrid working options and flexible hours, empowering you to balance your personal life and professional goals because life outside of work matters, too.
- Meaningful Wellbeing Support
From mental health resources to physical wellness programs, we provide practical, accessible support tailored to local needs.
- Opportunities to Grow
Whether through hands-on learning, mentorship, or international collaboration, we invest in your development so your career can grow in the direction you choose.
- Inclusive by Design
You'll join a team that values different perspectives, encourages collaboration, and creates space for everyone to contribute and succeed.
- Rewarding Your Impact
Our compensation and benefits packages are competitive, regularly reviewed, and locally relevant, ensuring your contribution is recognized wherever you are.
Bring Your Whole Self
The best ideas come from people with different experiences, perspectives, and ways of thinking. We are committed to creating an environment where everyone feels respected, supported, and able to do their best work.
We welcome applicants of all backgrounds and identities and provide equal opportunities for all. Our technology may be what we're known for, but it's our people who make the difference.
We'd love to learn more about you. Tell us about your skills and experience, but just as importantly, tell us what motivates you and what kind of impact you want to make.
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